Frequently asked questions and helpful hints.
What sets Tumbling Waters Retreat apart from other venues ?
- One stop destination perfect for ceremony, reception, accommodation and photography.
- Contemporary furnishings with beautiful champagne gold Tiffany chairs.
- Small boutique weddings perfect for couples seeking a small wedding.
- Good plan B indoor ceremony option in case of inclement weather.
- All inclusive packages with no hidden extra’s ( we feel we have included everything you need to have a successful & beautiful function).
- The natural private bush setting with the ocean back drop provides the WOW factor. ( no need for dove, butterfly releases etc. )
- Luxury accommodation available on site ( 6 couples ) with good accommodation available close by owned and operated by Tumbling Waters Retreat.
- Exceptional cuisine along with a hand picked team of professionals, Tumbling Waters with over 12 years experience will ensure your function is stress free and a huge success.
How do I book?
To make a booking a five hour venue hire fee is required to secure a date for your wedding Visa or Master card is excepted, an additional 2% surcharge added to all credit card transactions. Alternatively a direct transfer into the Tumbling Waters bank account.
Can I have a discount ?
Tumbling Waters is a small boutique retreat in a unique location on the edge of an escarpment surrounded by bush. The retreat has huge overheads, mainly insurance and operational restrictions. Please note however at certain times of the week and year, special offers are available, please see listing under special offers.
When does the venue hire start and end ?
The venue hire starts when guests arrive and ends when guests leave. The venue hire fee is the hourly rate charged to hire the function area of the venue. $330 per hour Fri / Sat / Sun and $165 Mon – Thurs
What is included in the venue hire?
Please go to our website wedding section listed under venue hire.
How many people for a sit down wedding?
How many guests for a cocktail wedding?
Minimum guests you allow for a wedding Sunday – Friday ?
30 Adults ground floor reception area
What is the minimum guests required for a wedding on a Saturday evening ?
70 Adults ( unless an alternate minimum number is agreed to on booking ) excludes small weddings where the minimum guest number is 20 adults and the wedding reception may be held at midday and subject to availability the reception may take place 1st floor dining room.
If I am having my ceremony onsite when do I tell me guests to arrive ?
Please ask your guest’s to arrive 30 minutes before the scheduled commencement time of your ceremony The guests will be ushered to the ceremony site about 10 -15 minutes prior to the brides arrival.
Can you please let me know if there is any cost involved in having some family members attend the ceremony only?
Ceremony only charge is $20 per person, includes a glass of sparkling wine and roasted nuts. These guests must leave 30 minutes after the conclusion of the ceremony.
|3.30pm or 2.30pm||security gates open 30 minutes before guests scheduled arrival time.|
|4pm or 3pm||Guests arrive|
|4.15pm or 3.15pm||guests directed ceremony location|
|4.30pm or 3.30pm||ceremony usually takes 20 minutes|
|5pm or 4pm||package starts beverages served|
5 What music options do I have?
a You can bring an ipod ( a member of the TWR team will operate our sound system for you NOTE ipod playlist must be compiled in order as TWR staff members are not DJ,s.
b Book a small band or DJ. Recommendations can be found on our web site helpful information section.
I am supplying my own music for the ceremony and reception what do I need ?
For the ceremony you require 3 – 4 songs, one for walking down the aisle, about 3 minutes long, and then two or three songs for the signing of the Marriage Certificate. For the reception, you will require 4 – 6 hours of music selection depending on duration of your wedding. Should you wish to have a bridal waltz you will need to supply this song on a separate playlist called Bridal Waltz followed by your dancing music. Please provide the playlists in order. A member of the TWR team will stop / start our system for you…..keeping in mind the TWR team are not DJ,s . If there is a lot of stopping / starting of your music it is best to book a DJ.
Who will stop / start the sound system if I bring my own ipod?
A member of our team will operate our sound system for you to walk down the aisle and phase the music out as required. If you do provide an ipod please have your wedding ceremony followed by the music you wish to have played after your ceremony. Please have your bridal waltz on a separate playlist followed by your dance music. NOTE The TWR team are not DJ,s if you wish to have multiple stopping / starting coordination of songs through out your function / wedding you will need to hire a DJ.
Can I have a band or DJ and there any noise /music restrictions ?
DJ’s and bands are welcome however please be advised that your choice of music must comply with our operational requirements and ambience of the property and not heard by nearby residents. We therefore require all glass doors to the western side of the property to remain closed when loud music is being played and all amplified music must be played indoors. Rest assured the music will be loud enough for you to dance / party to, however heavy penalties apply should residents be disturbed and music heard from the boarders of our property.
When does the reception start ?
To ensure our high standards of service all packages need to commence after the wedding ceremony. e.g. Guests arrive 4 pm ceremony at 4.30 pm package starts at 5 pm.
When and where does the band/ DJ set up?
Bands DJ,s need to set up in the atrium prior to your function. Should you wish to book a band or DJ for your wedding you may also need to book the bath house cabin ( the perfect honey moon abode ) so as not to disturb other guests staying in the Bath House.
Can I bring MP3 player
MP3 are not compatible with our sound system.
Are there speakers in the garden for music during the ceremony?
Yes we have outdoor speakers in the garden and music can be heard on the deck, in the gazebo and on the main lawn area
Can my marriage celebrant use your microphone?
A good marriage celebrant should supply their own PA equipment. The TWR microphone is not suitable to be used during a ceremony.
Where do most people get married?
Wedding ceremonies usually take place outside on the lawn or the deck with the signing table in the gazebo. – All guests will be directed to the area where the wedding ceremony is to take place about 15-10 mins prior to the commencement of the ceremony.
What happens if it rains?
Inclement weather, the wedding ceremony would take place in the glass atrium with the bride entering from the lower glass double doors.
Are confetti, silk rose petals, balloons permitted
No confetti / silk rose petals, balloons please. ( sorry but difficult to clean up and TWR is surrounded by The Royal National Park)
Are rose petals and bubbles permitted?
Are fireworks permitted?
Sorry no as we are surrounded by bush and wildlife.
Where do cars park ?
Parking is limited and we encourage car pooling. If people park correctly there is adequate parking for 37 cars onsite. Pending the size of the function a car parking attendant may be onsite to assist with parking and your guests may be required to stack park. There is a car park adjacent TWR, please do not park on the street as it disturbs nearby residents.
Do I need a Master of ceremonies?
A master of ceremonies usually a family friend is required to liaise with our team supervisor to ensure a smooth flow to your wedding reception. At the beginning of the function our team supervisor will brief your MC with certain times /things we require them to assist with e.g when guests are required to move to the ceremony site, when guests are to move inside and be seated ( sit down wedding only) , announce speeches, announce cutting up of the cake, announce conclusion time and remind guests to leave quietly. Our team supervisor will direct and liaise with your MC and our chef throughout the function to ensure that the timing of the speeches, formalities and co ordination of the service flows with the delivery of the food and everything is kept on time.
Do you provide chairs for the outdoor ceremony?
8 champagne gold Tiffany chairs are provided as part of the venue hire. Tumbling Waters Retreat can supply additional champagne gold Tiffany chairs for the wedding ceremony the tariff is $6.00 per chair.
Can you supply white cloths?
YES however there is an additional charge of $6 per table cloth. Please note as part of your wedding package we supply beautiful champagne gold Tiffany Chairs and the chocolate black table cloths. The idea of our décor is to bring the outside in.
How long do I need to have my photos onsite?
Photo’s should take about 30-45 minutes if taken onsite directly after the ceremony. Due to the close proximity of the pool photos are often taken throughout the package as well. Some couples break tradition and have photo’s taken prior to their wedding ceremony, this allows for greater time to be spent with family and friends.
Should you wish to have additional time for photography, you may need to extend the package.
Can I go to the beach and have my wedding photos taken?
We prefer you stay on site however if decide to go to the beach for wedding photography please allow a minimum of 45 mins and we recommend you extend your wedding package.
Are there any areas out of bounds on the property?
Throughout the property there are numerous DANGER signs warning people to keep clear of the cliff edge especially in the ornamental pond and waterfall areas. If a photographer / guest ignores these signs, they will be asked to leave the site immediately. Please can you make sure your photographer is aware of this important request / condition. High heels, long dresses together with a few drinks requires everyone to take our DANGER signs seriously.
To ensure a smooth flow throughout the function it is important that your MC ( family friend ) liaises with your function coordinator before announcing speeches, cutting cakes, etc.
We recommend your MC announces the speeches after the entrée is cleared, Speeches greater than 20 mins, we recommend you do them in 2 separate blocks, this will ensure a continuity of our service throughout the function. A microphone and lectern is provided.
If your Speeches are after the entrée or main they can only start after all plates are cleared.
We strongly recommend you organize who is going to do speeches in advance and for how long.
Sit down weddings do I need to supply my own name cards and menus ?
YES this is up to you to supply as it allows you to add your personal touches to compliment your wedding colours to the brides maids dresses etc.
Do you provide a wedding cake?
With both the silver gold and lunch packages If you select the Belgium Chocolate cake as the only dessert option we can present this as your wedding cake with an oriental Lilly on top. ( You are more than welcome to bring your own cake decorations )
When is a good time to cut the cake and where is the cake table located ?
A good time to cut the cake is after the main. The granite bench under the mirror provides a safe place for your cake to be kept on display during your function. When cutting the cake the mirror reflects your guests and ocean in the back ground.
Is there a charge to cut the wedding cake ?
NO not if we present the cake on a platter for your guest to enjoy. If the cake is to be plated and individually served an additional tariff applies. $1.50 per person.
Do you provide a cake knife ?
Is there a charge to put the wedding cake in boxes ?
There is no charge provided the boxes are made up ready to go. These boxes are then placed next to the wedding cake and your guests have the option to eat the cake during the function or to place the cake in the box and take the cake home with them.
When do I do the Bridal Waltz and how big is the dance floor ?
A good time to do the bridal waltz/ dance is after cutting the cake our dance floor is about 10 metes square.
How many chairs and tables are provided with the roaming cocktail package ?
The room is set up with ample Tiffany chairs and tables so some guests can be seated whilst others can mingle. For example if you had 80 guests we would have approximately 50 chairs inside and about 6 square cocktail tables, two lounges, plus outdoor chairs and tables.
How many canapés are served with a cocktail function?
The amount of food served for the cocktail wedding packages is designed to substitute a full meal service , canapés are served every 15-20 mins by our wait staff. Pending the canapé we provide 1.5-3 per person.
Can I BYO spirit/ wine / beer?
You are more than welcome to BYO with all our packages, please note package prices will remain unchanged and all alcoholic beverages must be served by the Tumbling Waters Team. BYO beverages that are not consumed will be returned to you to take home after the function.
How many beers should I bring for my wedding ?
Please allow at least 1 – 1.5 cases of beer per 10 adults plus a few more cases if they are keen beer consumers and duration of the package. You will also need to bring a light beer option as well. Please allow 30 minutes prior your function for us to place beer on ice & chill ready for your guests. We recommend that you provide a maximum of 2 varieties of beer only.
What wines / beverages are part of your packages ?
All our packages include a variety of soft drinks, premium red, white and sparkling wine, orange juice, a selection of tea and freshly brewed coffee.
All our red, white and sparkling wines come from a blended grape variety that has been carefully selected for our most discerning guests.
They are not available for purchase in the bottle shops so you are welcome to come to the Retreat and try them prior your function
Do you have a responsible service of alcohol policy?
YES we have responsible service of alcohol policy as per the law and it is illegal for us to serve intoxicated or under aged guests, if there is anyone of your guests that you feel may cause a problem on the night / day it may be wise to mention this in advance. Please rest assured there is plenty of alcohol for everyone but we must ensure the responsible service of alcohol policy so everyone has a great time.
When does the bar close ?
Legally the bar must close 30 minutes prior to the completion of the function. Please note we have a responsible service of alcohol policy.
When are guests seated?
Gold Sit-down guests are seated 90 minutes into the package. Silver sit down and lunch packages 30 minutes into the package. The interval between the different courses is about 60 minutes but varies pending the size of the function.
What do the retreats decorations consist of ?
The retreat’s decorations consist of an abundance of candles in glass and copper candelabras. All packages include chocolate / black linen, champagne coloured napkins and Tiffany chairs .
Can I bring my own decorations?
Yes you are more than welcome to BYO own decorations.
What is your operational curfew?
Monday – Saturday is 11 pm Sunday is 9 pm except when on the Sunday the following day is a public holiday and then the curfew is 11 pm
Can I book a one night stay on a Saturday?
A one night stay on a Saturday night is permitted in the Bath House Cabin only. Should you wish to book a luxury ocean suites we have a minimum 2 night stay on weekends. A 50 % deposit is required to secure accommodation bookings. We recommend you book ASAP to avoid disappointment. Bookings can be made on line.
Can I stay with my bridesmaids the night prior to my wedding ?
The Luxury Ocean Suites have been designed for couples however we can accommodate 4 people max. Two people would need to share one bed and roll away beds are provided for the other two guests. Please note > 2 people in the suite an additional $110 per person tariff applies.
Can children attend and what is the tariff for kids and teenagers?
If children do attend your wedding they need to be supervised by an adult at all times. -Children under the age of 12 years can be catered for; a tariff of $65 applies per child. Teenagers 13 – 17 years the same tariff applies as per the package selected, minus 20% of the package price.
What is the tariff to provide meals for service providers ?
Musicians, photographers and service providers may be served food & non alcoholic beverages at an additional cost of $ 85 for 3 courses, however should they wish to take part in the function and be served as one of the guests, consume alcohol then the full tariff will apply. If service providers are seated at the tables with guests for a sit-down 3 course meal then the full tariff for the package will be charged.
Can I extend the package?
All wedding packages may be extended, the tariff to extend the wedding package per person per hour will apply as well as the venue hire fee. You can extend your package on the night of your wedding however we recommend that it is better to decide to do so in advance.
Do you have rectangle tables ?
Our tables are round and seat eight to ten guests. Due to the irregular shape of the room it is difficult to have a large number of rectangle tables however we can do a bridal rectangle bridal table upon request.
How much time should I allow to bid farewell and throw the garter ?
Allow at least 15 -20 min pending guests numbers.
Where do I bid farewell to my guests ?
All goodbyes in the atrium and lower deck area and not in car park
How do you make sure our guests leave quietly?
At the conclusion of your function your MC must remind guests to leave quietly as we are in a residential area, no horn hooting etc as heavy penalties apply.
Do you supply a wishing well ?
Yes we do supply a wishing well . It is best to organize in advance who will be taking charge of the wedding wishing well / birthday presents gifts etc
What happens in the event of a natural disaster?
We recommend you seek insurance that will cover you for natural disasters, airline disruptions etc when a reception needs to be cancelled postponed or relocated.
Do I need to meet with you prior to my wedding ?
It is anticipated ( not essential ) that you may need about one hour in total onsite to familiarize again with the property along with our style of operation. We can always be contacted by email or phone ( office hours preferable) should you require more on site meetings other than the above additional tariffs may apply.
I would like to do a wedding ceremony rehearsal is this permitted?
You are more than welcome to come onsite with your bridal party to have a wedding rehearsal however if you require a member of the Tumbling Waters team to be on site for the duration of this ceremony rehearsal a charge of $50 per hour may apply.
Can I change the menu?
We have reputation for high quality cuisine to get this right an enormous amount of time and preparation goes into our menus. Sourcing the quality of the raw produce, presentation of the dishes is of high importance. Should you wish to make changes to the menu you will need to make an appointment to meet our executive Chef Thierry Molimard.
Unless Thierry is 100% happy to do the changes we ask you to select from our comprehensive menus on the website…..having said that our executive chef is very accommodating and will do everything possible to assist.
Can I bring my own caterers ?
In order for us to continue our good reputation with food outside catering is strictly not allowed.
Can I come to the retreat for a taste test ?
Dining on the Edge is open on a Saturday evening from 6.15 pm, our chef does a set chefs menu similar to our wedding menus, it is a really nice way to introduce the retreat to your family / friends and experience the food, wine, ambience and service at Tumbling Waters Retreat. ……bookings essential and can be made online www.twr.com.au
What is the best advice you can give us?
The best advice we can give is for you to relax and enjoy, keep it simple, less is best, do not try and over complicate your wedding it often leads to added stress. Sometimes you may have ideas that we may have tried in the past and simply they have not worked, its not that we are not flexible but after 12 years in operation, please trust our expertise. It is in our best interest to make your celebration the wedding of your dreams. ………we count on word of mouth advertising