Frequently asked questions and helpful hints.
What sets Tumbling Waters Retreat apart from other wedding venues ?
We are a unique, one stop destination which is perfect for your ceremony, reception, accommodation needs and with magnificent photography locations onsite meaning you don’t need to go anywhere else and can relax and savour your special day. Our exclusive location provides the wow factor you hope to capture for the most special day of your life. If you like though, there are countless breath taking photography locations on our doorstep such as iconic Bald Hill, quiet beaches and the beauty of the Royal National Park.
We have also put a lot of thought into our bespoke, contemporary furnishings with champagne gold Tiffany chairs and the ability to cater to a small, intimate wedding and also much larger affairs. We have suitable alternate ceremony locations in case of dreaded inclement weather that helps you take the stress out of planning for your special day.
All of our packages include everything you need to have a beautiful wedding day and there are no hidden extras. Our on site, luxury accomodation also means that you can truly relish this special time with the option to stay at TWR before or after your wedding and create memories to last a lifetime. We can cater for 6 couples on site to allow you to enjoy this moment with your nearest and dearest if you so desire. We also operate stunning accomodation options very close by to help you take the hassle out of looking after your guests post wedding celebrations.
Tumbling Waters Retreat also operates as a restaurant which means that we are not simply a function centre and pride ourselves on our exquisite cuisine. Our hand picked staff are second to none and with over 12 years experience, we look forward to helping to make your wedding day everything you have ever dreamed of.
How do I book?
To make a booking and secure your wedding date, a five hour venue hire fee is required. Visa or Mastercard is accepted (a 2% surcharge is added to all credit card transactions). Alternatively, we do also accept a direct account transfer.
Can I have a discount ?
Tumbling Waters Retreat is a small, boutique retreat in a unique location on the edge of an escarpment, surrounded by bush. As such, the retreat has huge overheads, mainly insurance and operational restrictions. Please note, however, that at certain times of the week or year, special offers may be available, please see details under Special Offers.
When does the venue hire start and end ?
The venue hire starts when guests arrive at the venue and ends when guests leave. The venue hire fee is the hourly rate charged to hire the function area of the venue. $330 per hour on Friday, Saturday and Sunday and $165 per hour Monday to Thursday.
What is included in the venue hire?
Please go to our Wedding section on this website listed under venue hire.
How many people for a sit down wedding?
We can cater for a maximum of 120 guests for a sit down wedding function.
How many guests for a cocktail wedding?
We can cater for a maximum of 140 guests for a cocktail wedding function.
Minimum guests you allow for a wedding Sunday to Friday ?
We allow a minimum of 30 guests on our ground floor reception area for a Sunday through to Friday wedding.
What is the minimum guests required for a wedding on a Saturday evening ?
A minimum of 70 adults (unless an alternate minimum number is agreed to on booking ) is required for a Saturday evening wedding. This excludes small weddings where the minimum guest number is 20 adults and a wedding reception may be held at midday and subject to availability the reception may take place on our first floor dining room.
If I am having my ceremony onsite when should I tell my guests to arrive ?
Please ask your guests to arrive 30 minutes before the scheduled commencement time of your wedding ceremony. The guests can enjoy taking in our beautiful location and then be ushered to the ceremony site approximately 10 -15 minutes prior to the bride’s arrival.
Is there any cost involved in having some family members attend the ceremony only?
Ceremony only charge is $20 per person which includes a glass of sparkling wine and roasted nuts after your ceremony. These guests are required to leave 30 minutes after the conclusion of the ceremony.
|2.30pm or 3.30pm||Security gates open 30 minutes before guests scheduled arrival time.|
|4pm or 3pm||Guests arrive|
|3.15pm or 4.15pm||Guests directed to ceremony location|
|3.30pm or 4.30pm||Ceremony usually runs for 20 minutes|
|4pm or 5pm||Package commences beverages begin being served|
What music options do I have?
You can bring an iPod (a member of the TWR team can operate our sound system for you, iPod playlist MUST be compiled in desired playing order.
Book a small band or DJ. Recommendations can be found on our web site under the helpful information section.
I am supplying my own music for the ceremony and reception, what do I need ?
For the ceremony, you require 3-4 songs, one for walking down the aisle, approximately 3 minutes long, and then two or three songs for the signing of the Marriage Certificate.
For the reception, you will require 4-6 hours of music depending on the duration of your wedding. Should you wish to have a bridal waltz you will need to supply this song on a separate playlist titled Bridal Waltz, followed by your dancing music. Please provide the playlists in desired playing order. A member of the TWR team will stop/start our system for you as required but please keep in mind the TWR team are not DJs. If there is a lot of stopping/starting of your music it is best to book a DJ.
Who will stop/start the sound system if I bring my own iPod?
A member of our team can operate our sound system for you to walk down the aisle to and phase the music out as required. If you do provide an iPod, please have your ceremony music followed by the music you wish to have played after your ceremony. Please also ensure you have your bridal waltz on a separate playlist followed by your reception music. Please also note, the TWR team are not DJs, if you wish to have multiple stopping/starting or coordination of songs throughout your wedding you will need to hire a DJ.
Can I have a band or DJ and there any noise restrictions ?
DJ’s and bands are welcome, however please be advised that your choice of music must comply with our operational requirements and ambience of the property and not heard by nearby residents. We therefore require all glass doors to the western side of the property to remain closed when loud music is being played and all amplified music to be played indoors. Rest assured that the music will be loud enough for you to dance and party to, however heavy penalties apply should residents and guests of our property be disturbed.
When does the reception start ?
To ensure our high standards of service, all packages must commence after the wedding ceremony. For example, guests arrive at 4pm for a 4:30pm ceremony and the package starts at 5pm.
When and where does the band/ DJ set up?
Bands and DJs need to set up in the atrium prior to your function. Should you wish to book a band or DJ for your wedding you may also need to book the Bath House cabin (the perfect abode for your first night as a married couple!) so as not to disturb other guests staying in the Bath House.
Can I bring an MP3 player?
Unfortunately, MP3 players are not compatible with our sound system.
Are there speakers in the garden for music during the ceremony?
Yes,we have outdoor speakers in the garden and music can be heard on the deck, in the gazebo and on the main lawn area
Can my marriage celebrant use your microphone?
Marriage celebrants should supply and prefer to use their own PA equipment. The TWR microphone is not suitable to be used during a ceremony.
Where do most people get married?
Wedding ceremonies usually take place outside, on the lawn or the deck with the signing table in the gazebo. All guests will be directed to the area where the wedding ceremony is to take place approximately 10-15 mins prior to the commencement of the ceremony.
What happens if it rains?
In the event of inclement weather, the wedding ceremony would take place in the glass atrium overlooking the ocean, with the bride entering from the lower glass double doors.
Are confetti, silk rose petals or balloons permitted
No confetti/silk rose petals or balloons please. These have the potential to pollute our beautiful bush, on the edge of the Royal National Park and are not suitable.
Are rose petals and bubbles permitted?
Yes, outside only
Are fireworks permitted?
Again, due to our location surrounded by bush and wildlife, fireworks are dangerous and not permitted.
Where do cars park ?
Parking is limited and we encourage car pooling for large weddings. If people park correctly, there is adequate parking for 37 cars onsite. Pending the size of your function,a car parking attendant may be onsite to assist with parking and your guests may be required to stack park. There is a car park adjacent to TWR with additional spaces but please inform guests not park on the neighbouring streets as it disturbs nearby residents.
Do I need a Master of Ceremonies?
A Master of Ceremonies is usually a family friend and they are required to liaise with our event supervisor to ensure a smooth flow of your wedding reception. At the beginning of the reception, our event supervisor will brief your MC with certain times or things we require them to assist with, for example, when guests are required to move to the ceremony site, when guests are to move inside and be seated (sit down wedding only) , to announce speeches, announce the cutting of the cake, conclude the reception and remind guests to leave quietly.
Our team supervisor will direct and liaise with your MC and our chef throughout the function to ensure that the timing of the speeches, formalities and coordination of the service flows with the delivery of the food so that everything is kept on time and your wedding runs smoothly.
Do you provide chairs for the outdoor ceremony?
8 champagne gold Tiffany chairs are provided as part of the venue hire. Tumbling Waters Retreat can supply additional champagne gold Tiffany chairs for the wedding ceremony at a cost of $6.00 per chair.
Can you supply white tablecloths?
Yes, however there is an additional charge of $6 per table cloth. Please note that as part of your wedding package we supply beautiful champagne gold Tiffany Chairs and chocolate black table cloths. The concept of our décor is to bring the outside in and to complement the beautiful surroundings.
How long do I need to have my photos onsite?
Photos generally take about 30-45 minutes if taken onsite directly after the ceremony. Due to the close proximity of the pool and the stunning backdrop, photos are often taken throughout your function. Some couples break tradition and have photos taken prior to their wedding ceremony, this allows for greater time to be spent with family and friends.
Should you wish to have additional time for photography, you may need to extend your package.
Can I go to the beach and have my wedding photos taken?
We prefer you stay on site however if decide to go to the beach for wedding photography please allow a minimum of 45 mins and we recommend you extend your wedding package so that your formalities aren’t rushed and run smoothly.
Are there any areas out of bounds on the property?
Due to our unique location, the property has number of DANGER signs warning people to keep clear of the cliff edge, especially in the ornamental pond and waterfall areas. This is for their own safety and we take the safety of our guests very seriously. If a photographer/guest ignores these signs, they will be asked to leave the site immediately. Please can you make sure your photographer is aware of this important request.
When is the best time to have speeches?
We recommend your MC announces the speeches after the entrée is cleared. For combined speeches greater than 20 minutes, we recommend you have them in 2 separate blocks, this will ensure a continuity of our service throughout the function. A microphone and lectern is provided. If you would like you speeches after the entrée or main they can only start after all plates are cleared.
We strongly recommend you organize who is going to do speeches in advance and discuss with them how long they intend to speak as this may cut into your intended dancing/party time at the end of the night.
Do I need to supply my own name cards and menus for a sit down wedding?
Yes, it is up to you to supply name cards and menus. This will allow you to add your personal touches to compliment your wedding style and theme.
Do you provide a wedding cake?
With both the silver gold and lunch packages If you select the Belgium Chocolate cake as the only dessert option we can present this as your wedding cake with an oriental Lilly on top. ( You are more than welcome to bring your own cake decorations )
When is a good time to cut the cake and where is the cake table located ?
A good time to cut the cake is after the main. The granite bench under the mirror provides a safe place for your cake to be kept on display during your function. When cutting the cake the mirror reflects your guests and ocean in the back ground.
Is there a charge to cut the wedding cake ?
No, we do however present your cake on a platter for your guest to enjoy. If the cake is to be plated and individually served an additional tariff applies of $1.50 per person.
Do you provide a cake knife ?
Yes we can.
Is there a charge to put the wedding cake in boxes ?
There is no charge provided the boxes are made up and ready to go. These boxes are then placed next to the wedding cake and your guests have the option to eat the cake during the function or to place the cake in the box and take the cake home with them.
When do I do the Bridal Waltz and how big is the dance floor ?
A good time to do the bridal waltz is after cutting your cake. Our dance floor is approximately 10 metres square.
How many tables and chairs are provided with the roaming cocktail package ?
The room is set up with ample Tiffany chairs and tables so some guests can be seated whilst others can mingle. For example, for 80 guests we would have approximately 50 chairs inside and 6 square cocktail tables, two lounges, plus outdoor chairs and tables.
How many canapés are served with a cocktail function?
The amount of food served for the cocktail wedding packages is designed to substitute a full meal service. Varying canapés are served every 15-20 mins by our waitstaff. Pending the canapé, we provide 1.5-3 per person.
Can I bring my own spirit/wine/beer?
You are more than welcome to BYO with all our packages, please note package prices will remain unchanged however all alcoholic beverages must be served by the Tumbling Waters team. BYO beverages that are not consumed will be returned to you to take home after the function.
How many beers should I bring for my wedding?
Please allow at least 1 – 1.5 cases of beer per 10 adults plus a few more cases if they are keen beer consumers and depending on the duration of the package. You will also need to bring a light beer option. Please ensure delivery at least 30 minutes prior to your function for us to place beer on ice & to chill ready for your guests. We recommend that you provide a maximum of 2 varieties of beer.
What wines/beverages are part of your packages ?
All our packages include a variety of soft drinks, premium red, white and sparkling wine, orange juice, a selection of tea and freshly brewed coffee.
All of our red, white and sparkling wines come from a blended grape variety that has been carefully selected for our most discerning guests.
They are not available for purchase in the bottle shops so you are more than welcome to come to the Retreat and try them prior your function.
Do you have a Responsible Service of Alcohol policy?
Yes we have a Responsible Service of Alcohol policy as per the law and it is illegal for us to serve intoxicated or under aged guests. If you feel that any of your guests may cause a problem on the night/day it may be wise to mention this in advance. Please rest assured there is plenty of alcohol for everyone but we must ensure the responsible service of alcohol policy so that everyone has a great time and remains safe.
When does the bar close ?
Legally, the bar must close 30 minutes prior to the completion of the function. Please note we have a Responsible Service of Alcohol duty.
When are guests seated?
Gold sit-down guests are seated 90 minutes into the package commencing. Silver sit down and lunch packages will be seated 30 minutes into the package. The interval between the different courses is about 60 minutes but varies depending on the size of the function.
What do the retreats decorations consist of ?
The retreat’s decorations consist of an abundance of candles in glass and copper candelabras. All packages include chocolate black linen, champagne coloured napkins and Tiffany chairs.
Can I bring my own decorations?
Yes you are more than welcome to BYO own decorations.
What is your operational curfew?
Monday-Saturday is 11pm and Sunday is 9pm except when the Sunday is preceded by a public holiday and in that case, the curfew is 11pm
Can I book a one night stay on a Saturday?
A one night stay on a Saturday night is permitted in the Bath House Cabin only. Should you wish to book a luxury ocean suites we have a minimum 2 night stay on weekends. A 50% deposit is required to secure accommodation bookings. We recommend you book ASAP to avoid disappointment. Bookings can be made online.
Can I stay at the retreat with my bridesmaids the night prior to my wedding ?
The Luxury Ocean Suites have been designed for couples however we can accommodate 4 people maximum. Two people would need to share one bed and roll away beds are provided for the other two guests. Please note that more than 2 people in the suite incurs an additional $110 per person tariff.
Can children attend and what is the cost for kids and teenagers?
If children do attend your wedding they need to be supervised by an adult at all times. Children under the age of 12 years can be catered for and a tariff of $65 applies per child. Teenagers 13 – 17 years incur the same tariff as per the package selected, minus 20% of the package price.
What is the tariff to provide meals for service providers ?
Musicians, photographers and service providers may be served food & non alcoholic beverages at an additional cost of $85 for 3 courses, however should they wish to take part in the function and be served as one of the guests and consume alcohol then the full tariff will apply. If service providers are seated at the tables with guests for a sit-down, 3 course meal then the full tariff for the package will be charged.
Can I extend the package?
All wedding packages may be extended, the tariff to extend the wedding package per person per hour will apply as well as the venue hire fee. You can extend your package on the night of your wedding however we recommend that it is preferable to decide to do so in advance.
Do you have rectangle tables ?
Our tables are round and seat eight to ten guests. Due to the irregular shape of the room to make the most of the views, it is difficult to have a large number of rectangle tables, however we can do a bridal rectangle bridal table upon request.
How much time should I allow to bid farewell and throw the garter ?
Allow at least 15-20 minutes pending guests numbers.
Where do I bid farewell to my guests ?
All goodbyes in the atrium and lower deck area and not in car park
How do you make sure our guests leave quietly?
At the conclusion of your function your MC must remind guests to leave quietly as we are in a residential area, no horn hooting etc as heavy penalties apply.
Do you supply a wishing well ?
Yes we do supply a wishing well . It is best to organize in advance who will be taking charge of the wedding wishing well / birthday presents gifts etc
What happens in the event of a natural disaster?
We recommend you seek insurance that will cover you for natural disasters, airline disruptions etc when a reception needs to be cancelled postponed or relocated.
Do I need to meet with you prior to my wedding ?
It is anticipated ( not essential ) that you may need about one hour in total onsite to familiarize again with the property along with our style of operation. We can always be contacted by email or phone ( office hours preferable) should you require more on site meetings other than the above additional tariffs may apply.
I would like to do a wedding ceremony rehearsal is this permitted?
You are more than welcome to come onsite with your bridal party to have a wedding rehearsal however if you require a member of the Tumbling Waters team to be on site for the duration of this ceremony rehearsal a charge of $50 per hour may apply.
Can I change the menu?
We have reputation for high quality cuisine to get this right an enormous amount of time and preparation goes into our menus. Sourcing the quality of the raw produce, presentation of the dishes is of high importance. Should you wish to make changes to the menu you will need to make an appointment to meet our executive Chef Thierry Molimard.
Unless Thierry is 100% happy to do the changes we ask you to select from our comprehensive menus on the website…..having said that our executive chef is very accommodating and will do everything possible to assist.
Can I bring my own caterers ?
In order for us to continue our good reputation with food outside catering is strictly not allowed.
Can I come to the retreat for a taste test ?
Dining on the Edge is open on a Saturday evening from 6.15 pm, our chef does a set chefs menu similar to our wedding menus, it is a really nice way to introduce the retreat to your family / friends and experience the food, wine, ambience and service at Tumbling Waters Retreat. ……bookings essential and can be made online www.twr.com.au
What is the best advice you can give us?
The best advice we can give is for you to relax and enjoy, keep it simple, less is best, do not try and over complicate your wedding it often leads to added stress. Sometimes you may have ideas that we may have tried in the past and simply they have not worked, its not that we are not flexible but after 12 years in operation, please trust our expertise. It is in our best interest to make your celebration the wedding of your dreams. ………we count on word of mouth advertising